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What are your support hours? |
Our regular bussiness hours are from 8:00 Am to 6:00 Pm M-F (Cental)
Emergency support is available 24 hours a days seven days a week to our valued customers.
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What is a computer virus?
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A computer virus is a program designed to spread itself by first infecting
executable files or the system areas of hard and floppy disks and then
making copies of itself. Viruses usually operate without the knowledge or
desire of the computer user.
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What can I do to reduce the chance of getting viruses from E-mail?
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Treat any file attachments that might contain executable code as carefully
as you would any other new files: save the attachment to disk and then check
it with an up-to-date virus scanner before opening the file.
If your E-mail or news software has the ability to automatically execute
JavaScript, Word macros, or other executable code contained in or attached
to a message, we recommend that you disable this feature.
IF an executable file shows up unexpectedly attached to an E-mail, you should delete it unless you can positively verify what it is, who it came from, and why it was sent to you.
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what is a spyware? |
A general term for a program that surreptitiously monitors your actions. While they are sometimes sinister, like a remote control program used by a hacker, software companies have been known to use spyware to gather data about customers.
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How can I remove Spyware? |
You can remove spyware using one of many spyware removel tools. We recommend using ad-aware or pestpetrol.
You can download adaware for free http://www.lavasoftusa.com/software/adaware/
Advanced users can use Hijack this.
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what is a firewall? |
A firewall is a set of related programs, located at a network gateway server, that protects the resources of a private network from users from other networks. Basically, a firewall, working closely with a router program, filters all network packets to determine whether to forward them toward their destination. A firewall is often installed away from the rest of the network so that no incoming request can get directly at private network resources. There are a number of firewall screening methods. A simple one is to screen requests to make sure they come from acceptable (previously identified) domain names and IP addresses. For mobile users, firewalls allow remote access in to the private network by the use of secure logon procedures and authentication certificates.
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